I know that you want your Winnipeg Business to get better. An important part of getting more business is to develop a feed back loop to allow your customers to share their experience with your business in a candid manner.
This is where an online survey comes into play. By offering customers a virtual survey to fill out, you can gather data cost effectively, and get more participation.
In order for this to be effective, you have to first systematize this, and second, give your customers an incentive to fill this out.
Part of your process needs to be to send a customer an email after an order is completed, with a link to a short survey. We give our customers an incentive of a free gourmet pizza if they fill out the survey and guarantee them that it will take them less than a minute to complete.
The feedback that we get from customers is great – and helps us to get better as a company. It doesn’t matter how much online advertising you do, or Search Engine Optimization you perform… If your don’t have a continual quality improvement program in the form of a customer feedback loop for your Winnipeg small business, you will have a tough time getting to that next level.
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